Festival Terms and Conditions

At https://www.elrowtown.com/, you can access a 24-hour online purchasing service, where you can buy your tickets and/or combo packages for Elrow Town London 2022. We aim to make your purchase as easy and clear as possible so you can get to Elrow Town London 2022 quickly. For this purpose, we may use third-party platforms or authorized sales agents, so you should also read their applicable terms and conditions. It is very important that you carefully read our Terms and Conditions (as well as those applicable to the relevant Authorized Sales Agent) before proceeding with any purchase. This is because purchasing any product on our website, or through an Authorized Sales Agent, implies your full acceptance and agreement with these terms. If you do not agree with all of our Terms and Conditions (or the applicable terms of the Authorized Sales Agents), you should not place an order. Please note that these terms and conditions are subject to occasional changes, so make sure to read them before each order.

1.- Purchase Terms

These terms and conditions cover the sale of tickets for Elrow Town Festival 2022. If you hold a ticket for Elrow Town Festival 2020, your ticket will be valid for this rescheduled event.

2.- About Us and How to Contact Us

We are El Row UK Limited, a company registered in England and Wales. Our registration number is 09837240, and our registered office is at 1 Red Lion Court, London EC4A 3EB. Our VAT number is GB 228040297. For any inquiries, you can contact us by calling our customer service team at +34 687 055 050 or emailing info@elrowfamily.com.

3.- Our Contract with You

Our acceptance of your order will take place when we or our Authorized Sales Agents send you an email confirming the order, at which point a contract between you and us will come into effect.

4.- Delivery

Delivery costs and timescales will be displayed during the order process on the website of our Authorized Sales Agent. If you have not received your tickets within 7 working days of order acceptance, please contact us.

5.- Festival Access

We reserve the right to deny you entry or expel you from the festival if you fail to comply with the event rules, display violent behavior, or carry dangerous items. We may also deny entry if you cannot provide a negative COVID-19 test result (as required by law).

6.- Cancellation

Tickets cannot be exchanged or refunded unless the festival is canceled. If the event is canceled due to unforeseen circumstances, your ticket will remain valid for the rescheduled event.

7.- Price and Payment

The ticket price (including VAT) will be as indicated on the order pages at the time you place your order. Authorized Sales Agents collect payments on our behalf, but your contract is with us, and we are responsible for delivering the tickets and organizing the festival.

8.- Liability for Loss or Damage

We do not accept any liability for personal injuries, losses, or damages sustained at the festival, except those caused directly by our negligence. Please be aware that you may be filmed or photographed at the event, and these images may be used in media to promote this or other events organized by the Elrow group.

9.- Other Important Terms

We reserve the right to transfer our rights and obligations under these terms to another organization. If we do so, we will notify you in writing and ensure that this transfer does not affect your rights under the contract.